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what happened to item count for delivery tickets?

Sebastian Pechhold

JPD delivery status does not consider the ticket count for child items anymore. Parents only.

E.G. my idea has 3 epics connected. Now i can see the status for the 3 epics in the delivery progress bar. 1 To Do, 1 in progress, 1 Done. (Splitted bar in 3 different equal parts)

But afaicr child items have been considered as well. Now i cannot see the overall progress anymore. We do not use story points for everything.

Accepted answers

Christos Markoulatos -Relational-

Hey @Sebastian Pechhold 👋

As far as I remember this changed back sometime in 2023

What’s happening now:

Default mode: Counts the linked issue and its immediate children (one level deep) using either Work item count or Story points.
Simple mode: Ignores child items completely and only counts the linked issues.

Multi-level roll-up (e.g., Initiative → Epic → Story) isn’t supported anymore, it only goes one level deep.

What you can do

Check your settings:
Idea → Delivery tab → Configure delivery progress → Default + Work item count.
If you need deeper roll-up, link each Epic directly to the idea or use automation to do it.

More info:
Configure the delivery progress field

Hope this helps!

All comments

Christos Markoulatos -Relational-

Hey @Sebastian Pechhold 👋

As far as I remember this changed back sometime in 2023

What’s happening now:

Default mode: Counts the linked issue and its immediate children (one level deep) using either Work item count or Story points.
Simple mode: Ignores child items completely and only counts the linked issues.

Multi-level roll-up (e.g., Initiative → Epic → Story) isn’t supported anymore, it only goes one level deep.

What you can do

Check your settings:
Idea → Delivery tab → Configure delivery progress → Default + Work item count.
If you need deeper roll-up, link each Epic directly to the idea or use automation to do it.

More info:
Configure the delivery progress field

Hope this helps!

MD YUSUF Ali_xaykjg

Mara id bana do bhai

MD YUSUF Ali_xaykjg

Mara iD bana do bhai

cristina.rot

"Multi-level roll-up (e.g., Initiative → Epic → Story) isn’t supported anymore, it only goes one level deep."

argh why was this retired? it creates so much manual work for our POs if they have to manually link epics to the idea and often work gets missed so we end up with inaccurate view of the delivery status