Company domain name changed.

Question

A few years ago, our company name and domain name both changed. Consequently, I can no longer use the old domain. My Atlassian account is still tied to the previous domain, so I cannot receive the verification code via email. What should I do? The account I am writing this from now is a personal Google account.

Reetika Narula · Answer

Hi @milestonekr2 ,

Thanks for the details!
This issue isn’t directly related to the Sourcetree application — it’s tied to your Atlassian account and domain access. Sourcetree itself doesn’t manage user accounts; it uses your Atlassian credentials for authentication through OAuth or a personal access token (depending on how you connect to Bitbucket or other hosting services).

If your Atlassian account email has changed or is no longer accessible, you’ll need to resolve that first with the Atlassian account support team, since Sourcetree relies on those credentials to sign you in.

Once your account access is updated, you can re-authenticate in Sourcetree by removing the old account under Tools → Options → Accounts and adding the new one.

Best regards,
Reetika

Brant Schroeder · Answer

@milestonekr2 I have escalated this to Atlassian support assuming that you are still having an issue recovering your account.  Without a paid account, access to the email I am doubtful that they will be able to do anything but thought I would still try.

Tomislav Tobijas · Answer

Great @milestonekr2 !

Hope you'll get this resolved. I could try to reach out to Atlassian Community support team when it comes to cases like yours, but when it comes to Sourcetree itself, there's a different support policy for it as it's a free tool/app.

A while back, Sourcetree did have dedicated support channels. Still, these days you'll more likely get replies from other Atlassian customers (like myself) than directly from the Atlassian team > again, mostly because it's not a paid application.

If you encounter an issue with the support channel you used to raise a ticket, please let me know and I'll try to reach out to the relevant team here, but I cannot make any promises. 🫤