Hello community!
Does anyone know the current data storage location for Loom content? I've heard that Loom might offer data residency in Germany next year 2026. Can anyone confirm or share more details?
Thank you in advance!
Hi Daniele,You're correct- Data Residency in Germany is on our roadmap for 2026. Additional details will be made available as the date gets a bit closer.
Hi everyone, wanted to update you all that Loom Data Residency for Germany is officially live! All EMEA customers & All Enterprise customers should be able to provision a net new Loom workspace and set their data residency to Germany during provisioning time. Please let me know if you have any questions.
Hi @Daniele Tagliani
Not sure where you got that information, but currently for Loom, there is no plans for the data residency:
Which cloud products can turn on data residency?Hide
Data residency can be enabled on the following cloud products; Jira, Confluence, Jira Service Management, and Jira Product Discovery.
Hi @Nikola Perisic thank you for your reply. I've found the information directly from the Atlassian Cloud Roadmap page:
Loom Data Residency in Germany
Does Loom use the same backend infrastructure as other Atlassian products (AWS), with the defaut region being the USA? There seems to be a lack of transparency on this topic.
@Daniele Tagliani thanks for the link. This is something that you would need to ask Atlassian support.
Thank you @Brittany Soinski and it was great meeting you at the Atlassian Team Event Quick question - do you know where Loom's default data residency is actually located? Is it the US by default? Thanks!
Yes- US by default!
Ciao Daniele,
E' sempre stato solo in US ma come già detto hanno un progetto in Germania. L'ho richiesto un milione di volte dato che la performance in EU è sempre terribile e reload dell'interfaccia dei video - anche su fibra - etc etc
Come della serie succede spesso "non è che esiste solo US in tutto il mondo, ci sono anche gli altri paesi" 😅
Finalmente, specialmente dopo il merger con Atlassian sembra che ci siano + risorse a disposizione, spero solo che non ci impieghino 1 anno!
SalutiGabrioFounder, ROCK SEO
hi @Surbhi Lohia fab that's great news!!!
Can you please say that in normal terms? Do i need to go to settings in loom.com and is there a "country selector" or something? I just went there and there's nothing new.
Or are videos automatically loaded to a German DC when you're in the EU? it reads your IP or something and automatically loads it there?
There's no settings under My Workspace Workspace Settings DATA, etc.
I cannot create +1 workspace.
Thanks,Gabrio
Hi @Gabrio Linari , I'm happy to walk you through with the steps below. You will need to do this via Admin Hub on Atlassian (not on the Loom app).
1. You need to be a customer that is based in EMEA or an Enterprise license customer
2. You need to set up a NEW loom site (highlighted below). You cannot change the data residency of an existing Loom workspace. If you create a new Loom workspace (through Admin Hub) you will be able to set the Data Residency to Germany that way.
3. You can confirm through Admin Hub where the data residency of your Loom site is set to.
thanks @Surbhi Lohia
I think i am missing the first bit, i came to this page with the "Data residency" but it's all empty and i don't know where you took the "SITES" page from to pin loom and then do new site etc etc
I am based in the EU, account reg EU and have the Business plan so should be available?
How do you put "loom" under "sites"? and then it will show under DATA residency i suppose? that's the bit i dont get
Where do you get "Create a new site" can you please send the full url directly.
thanks!
Thanks for the. Atlassian to all project work update on survice to find solved the fix anything exciting for our team workspace support me.
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