Deleting an organization

Question

I am trying to delete an org we had created.

All apps are not active anymore (grace period expired), removeed all users from the org. No domains associated, yet the "Delete" button (under Org Profile) is still greyed out.

I am not even finding any way to contact support, it just redirects to useless articles.

The issue is that eventhough there are no apps on the org, I do not want it to show, it is confusing and not only that, I found that one of the users using Loom can see the deleted workspace (which even I do not have access to!).

Any help appreciated.

Jonathan Smith · Answer

I am still waiting for 3 of my orgs to become removable. I found out that even though there were no sites associated, ROVO needed to be canceled before I can delete the orgs - which extends the waiting period.

In your case, I am not sure how long you need to wait, but there should be a link near the delete org button which tells you why it can't be deleted yet.

Example:

Before you can delete the organization, you’ll need to:

Remove all apps included in your active subscriptions. How to do this

unknown · Answer

@Jonathan Smith  @j_saade 
How much is the waiting period?

I signed up for a bitbucket account using my work email account. Upon completion of the process, I noticed I was added to an org that I don't know, but according to the news, has been acquired by the (much much larger) parent company I work for a few years ago. IT turns out I never should have signed up at atlassian directly, as we use an internally deployed BitBucket solution.

Jonathan Smith · Answer

P.S. Here is the support link: https://support.atlassian.com/contact/