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how to resolve the following : Change your default workspace in Settings or contact your administrat

Gary Fincke

Trying to do a recording of a slide presentation and the following message comes up that apparently will not save the recording until this is addressed:

Change your default workspace in Settings or contact your administrator to create a workspace

Have gone to settings but don't see where this can be done - any suggesitons please?

Accepted answers

Brittany Soinski

Hi There!

Here's a video I recorded for another community user on how to change a default workspace:

https://www.loom.com/share/48665928065b47c086214e4227570d42?sid=e20867c4-7b42-4de7-9bd7-8e165907c1be

All comments

Valerie Knapp_gp7rpj

Hi @Gary Fincke , welcome to the Atlassian Community and thanks for your post.

For me, the option to see the default workspace is here - https://www.loom.com/settings/account

In the My Account tab

I have to scroll down past the 'Manage on Atlassian' section to get to here

Hope this helps.

Cheers

Gary Fincke

I don't see "Manage on Loom" or "Default Workspace" - doesn't show up when I click on the link you sent. Also, what am I supposed to do to set up the workspace correctly to save recordings? This is not at all clear what someone is supposed to do. Please provide specific instructions so I can follow what you expect needs to be done. Thank you!

Valerie Knapp_gp7rpj

Hi @Gary Fincke , thanks for your reply.

It is possible we have different kinds of Loom accounts. I suggest you open a support ticket to Loom to ask them for assistance -

Best wishes

Gary Fincke

when I click on "Download zip" under Manage on LOOM - it shows only programmable info, nothing I can respond or do anything with - please advise - very frustrating!

Brittany Soinski

Welcome!

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