How do I unsubscribe users without an email being sent to them?

Question

We need to clean up our subscription list - however, when I attempt to unsubscribe or delete users an email is sent notifying them.  I have turned off the subscriber notification settings and an email still was sent.

I would also like to know if I export the list of Subscribers will that trigger an email send to the subscribers?

Leonardo Barrios_yr1x95 · Answer

Hey Lynn,

With our current design and implementation, the end user will receive the unsubscribe notifications once they're removed as a subscriber from the Statuspage, and there is no way to disable them.

We understand your concern about having this disabled, and we already have a feature request raised with our product team to provide the ability to control sending these notifications to the end-user when removed. This is under review by the concerned teams, and here's the internal ticket ID for your reference: STATUS-123

Please note that Statuspage feature requests are unavailable to view/follow externally.

Thanks,
Leonardo Barrios - Atlassian Statuspage Team

Lynn Martinez · Answer

It would seem that there should be a way to unsubscribe users in a company.  We have hundreds that no longer use our services and sending an email to them sharing that they are unsubscribed for something that they have not used in a year or more is not professional.