nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to get support on privat atlassian accounts?

Tatiana Jancusova_cgaece

Hello, I have 2 Atlassian accounts and when I login to one of them I can not reach the Profile page of my user.

Not by:

community.atlassian.com/user/profile - I get invalid path error message

home.atlassian.com/people/ - no error message, only white window

MS Edge

Chrome

Any idea, how to solve the problem? The cash have already been cleared in browser. I can find also no possibility to contact the Atlassian support

Accepted answers

SilkeS

Hi @ Tatiana Jancusova ,

Our engineers applied a fix for this issue. Could you please check if you can now access your profile?

All comments

Nikola Perisic

Hello @ Tatiana Jancusova

Have you tried using https://id.atlassian.com instead community.atlassian.com? These are two different sites.

Tatiana Jancusova_cgaece

hello, the id.atlassian.com/manage-profile/profile-and-visibility is rendering. But I need to go to community.atlassian.com/user/profile , as I want to make some changes there

Nikola Perisic

@ Tatiana Jancusova what is the error that you are receiving?

Tatiana Jancusova_cgaece

Screenshot 2025-09-24 162258.png

SilkeS

Hi @ Tatiana Jancusova ,

Our engineers applied a fix for this issue. Could you please check if you can now access your profile?

Tatiana Jancusova_cgaece

Oh thank you soo much. Very happy, that on the end evrything works.

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