Registration Error when Signing Up withRegistration Error when Signing Up with Google Account注册时出现错误

Question

When trying to sign up using my Google account, I received the following error message: Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "3e22ac81-8a1a-44a2-8adf-27b350ab8b1f")

Dr Valeri Colon (Connect Centric) · Answer

@Sun Todd This error happens when Atlassian’s identity service can’t complete the Google-OAuth handshake. It’s usually caused by regional network blocks (common in mainland China) or a temporary outage on Atlassian’s side. Try again using a stable VPN or a non-Google login. If it still fails, send the Anonymous ID to Atlassian Support so they can trace the exact failure.

Wally Weber · Answer

Thanks for sharing this issue. The registration error seems frustrating — hopefully, the support team can provide a quick fix.