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creating prompt to create a Jira task

Pragnya Prasu Sahoo

I have created an Rovo agent pointing to a Jira board with all available actions for Jira is selected. Now I want to create a task with all different details. I had created the below prompt.

" Create a Jira task with the following details:
Title: Blue POC
Description: Blueprint POC
Story Points: 5
Assigned To: Pragnya Sahoo
Sprint: Test_2025_Q3_Sprint_5
Labels: gat_test_board "

But what it is happening is that, it is just creating task with Title and description only and rest all field values are not populating.

What should I need to do to create the task with all those details getting populated ?

Accepted answers

Rebekka Heilmann (viadee)

Hi @Pragnya Prasu Sahoo

there are multiple feature requests that may cover your issues:

[ROVO-229] Support editing Jira custom fields with Rovo - Create and track feature requests for Atlassian products.

[ROVO-256] Support Work Item creation with Rovo when Jira has been customized - Create and track feature requests for Atlassian products.

[ROVO-285] "Create work item" does not support required custom fields - Create and track feature requests for Atlassian products.

You can comment and vote on those.

All comments

Israel Padilla_sxmev5

Hi @Pragnya Prasu Sahoo ,

I tested Rovo Chat with this prompt, and it mostly worked:

Prompt used:

Create a new Jira Task in project XYZ with the following details:

Summary: Rovo Chat Action: create a Jira task
Issue Type: Task
Description: Blueprint POC
Story Points: 5
Assignee: Jane Doe
Reporter: Jane Doe
Sprint: Test2025Q3Sprint5
Labels: gattestboard

The task was created successfully, but the Labels, Sprint, and Story Points were not added.

What happens next:

Rovo will try to create the issue with all the fields you provide.
If a field (like Sprint or Story Points) isn’t available for the Task issue type in your Jira setup, Rovo will ask you to adjust.
Once the task is created, you’ll get a confirmation with the Jira issue key and a link.

Tips to make it work smoothly:

Make sure you have permission to assign issues and set sprints in project XYZ.
If Rovo asks for clarification, just reply with the missing or corrected value.
If the sprint “Test2025Q3Sprint5” doesn’t exist or isn’t active, Rovo will likely ask you to choose another sprint or skip that field.

Pragnya Prasu Sahoo

For me too is the same issue that "The task was created successfully, but the Labels, Sprint, and Story Points were not added".

And as you told that we can do the adjustment by clicking on "Edit Details" icon that appears before creating task.

So, the feature of creating a task with whatever details possible (like Labels, Sprint, and Story Points) with a single prompt isn't available yet.

So, wanted to know if this feature will be available in the future where it will make it easier for anyone to create a ticket with simple sentence with all fields required ?

Rebekka Heilmann (viadee)

Hi @Pragnya Prasu Sahoo

there are multiple feature requests that may cover your issues:

[ROVO-229] Support editing Jira custom fields with Rovo - Create and track feature requests for Atlassian products.

[ROVO-256] Support Work Item creation with Rovo when Jira has been customized - Create and track feature requests for Atlassian products.

[ROVO-285] "Create work item" does not support required custom fields - Create and track feature requests for Atlassian products.

You can comment and vote on those.

Pragnya Prasu Sahoo

Thank you for these tickets info. Most probably it could solve the issue.

But just wanted to know, if you are aware when these are expected to getting implemented ?

Since without this feature, it would tiresome editing or creating the tickets manually for the fields apart from description, assignee and title.

Rebekka Heilmann (viadee)

Updates on these features will be posted in the ticket so make sure to vote and watch them. Major feature updates are also posted by the PMs in this Community forum.

Dr Valeri Colon (Connect Centric)

@Pragnya Prasu Sahoo Rovo can only set fields that the create-issue action exposes, and today that’s basically title, description, assignee, and a few basics. Story Points, Sprint, and Labels aren’t writeable from Rovo yet, even if you include them in the prompt. There’s no published ETA. The workaround is: create the issue via Rovo, then use Automation or a second agent/update-issue step to fill the remaining fields.