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Re: Recover Code lost but needed to skip deactivated SMS 2FA

Максім Дзмітрыеў

Same issue with my account: there is no option of "select Can't use your phone" so I'm stuck at the 2FA page

Any help?

Screenshot 2025-08-11 at 17.32.47.png

Accepted answers

Stephen Sifers

Hello @Максім Дзмітрыеў

Thanks for reaching out in our Community to resolve your 2FA issues. I moved your question from the original to its own question. I've also submitted a support request on your behalf. You should receive an email shortly with details for that support request.

-Stephen Sifers

All comments

Stephen Sifers

Hello @Максім Дзмітрыеў

-Stephen Sifers

Максім Дзмітрыеў

Hello @Stephen Sifers thank you for quickly stepping in and initiating the procedure. Much appreciated. I wish you a good day.

Максім Дзмітрыеў

All is working, thank you for prompt help with the issue @Stephen Sifers

Have a good day.

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