How many steps I need to do to contact your support team!?

Question

I'm really angry about your service! I'm using Trello, it is registered on e-mail - Revolt123@stemina.lv, this e-mail was stolen and what I suppose to do now!? You can't login without email verification, you can't contact support team without login, so I must create new account just to write a topic to the support and when I at last  reached you support it asking me to enter URL of the product! What URL, I can't login to paste you URL of my Trello, even more, I'm using it on my phone with the APP how I suppose to copy URL from there, what a ridiculous nonsense is this!!!!!!

Renato Fagaraz · Answer

Hi, @Vladimirs Titovs !

Atlassian requires you to log in to verify your subscription, which is needed since only Trello users with an active paid subscription will be able to submit support tickets. You can find more details about this here: Trello Support Changes.

Regarding your email issue, you need to recover access to that email since it’s the only way to verify your Trello account. If the email was hacked or stolen, reaching out to your email provider to explore recovery options might be a good starting point. If the email was tied to a previous employer, consider contacting them to see if they can assist you in regaining access.

In case you’re still logged into Trello on another device, you can create a new account and invite it to your boards from there. This could serve as a temporary workaround while you sort out the email situation.

I know this isn’t ideal, but I hope one of these options will help you out. If you have any more questions or need further help, just let me know!

Tansu Akdeniz · Answer

Hi @Vladimirs Titovs

Welcome to the community!

The Atlassian support team has been notified and they will reach out to you.