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I'm unable to login to the account as SSO is enforced but broken

Benja Share

Our organization recently migrated to a new tenant for managing our Microsoft accounts. Unfortunately, the SSO was not migrated during this time.

This has left us in a position where none of the admins are able to sign in to update the SSO settings to the new tenant, nor are we able to sign in to request help from support.

I have tried updating the SSO settings within Entra so that it returns the same emailaddress and Unique User Identifier as prior to migrating the domain.

Additionally, I made this account using a personal email, as I can't sign in to the domain account. This ticket is not related to this account.

Accepted answers

Andy Heinzer

Hi @Benja Share

I would like to create a support case on your behalf, however I would need to know either the organization Id, the Cloud URL, your account's email address, or Atlassian Account Id of the account in question to create this support case for you.

Please let me know.

Thanks

Andy

All comments

Brant Schroeder

@Benja Share Welcome to the Atlassian community

I have escalated this to Atlassian support so they can help you.

Benja Share

Thank you!

Best,
Benja

Andy Heinzer

Hi @Benja Share

Please let me know.

Thanks

Andy

Benja Share

Hi Andy,

Thank you for your help. The account ID for my work account is 712020:76ab6e8f-9b98-4de2-a519-a563b8ea59c0

The relevant organization owns scs-enrollments.atlassian.net

Let me know if you need any other information.

Best,
Benja

Andy Heinzer

Hi @Benja Share I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-434119

Benja Share

Thank you for your help Andy. I'll follow up there as needed.

Best,
Benja

Josie-Dee Seagren Li

I'm having the same login issue and wondering if it is really ok to share this sort of information* to be publicly available on a support forum?

*organization Id, the Cloud URL, your account's email address, or Atlassian Account Id