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acli rovodev auth login says success but API calls still unauthorized

Sven König

I ran acli rovodev auth login and got “✓ Authentication successful,” but when trying to run "acli rovodev run" it fails with:
You are not authorized to perform this action
Please check your API key and email address are correct.

I'm on "Ubuntu 24.04.1 LTS"
Rovo Dev CLI: 0.7.5
Operating System: Linux 6.6.87.2-microsoft-standard-WSL2 (x86_64)
Git: git version 2.43.0

Accepted answers

Sven König

I've update to the latest version:

Rovo Dev CLI: 0.8.0
Operating System: Linux 6.6.87.2-microsoft-standard-WSL2 (x86_64)
Git: git version 2.43.0

The problem still exists.

"acli rovodev run" does nothing for about 5 minutes before it reports the error.

All comments

Sven König

I've update to the latest version:

Rovo Dev CLI: 0.8.0
Operating System: Linux 6.6.87.2-microsoft-standard-WSL2 (x86_64)
Git: git version 2.43.0

The problem still exists.

"acli rovodev run" does nothing for about 5 minutes before it reports the error.

Dr Valeri Colon (Connect Centric)

Hi @Sven König! Even if auth login says success, this can happen if the API key or email isn’t correctly stored or synced. Try re-running acli rovodev auth login --reset, then verify your API key and email. Also, ensure you're using a supported Rovo Dev org/site. If the issue continued, it may be tied to WSL2’s network config—test outside WSL if possible. Consider opening a support ticket at https://support.atlassian.com/ and heading over to https://community.atlassian.com/forums/Rovo-for-Software-Teams-Beta/gh-p/rovo-dev-ai-agents

Sven König

❯ acli rovodev auth login --reset
✗ Error: unknown flag: --reset

Dr Valeri Colon (Connect Centric)

Eeeee @Sven König the --reset flag isn’t supported—apologies for the confusion. To fully reset, manually delete the .acli config folder (rm -rf ~/.acli), then re-run acli rovodev auth login. Make sure your API key and email match what’s registered for your Rovo Dev site.

And definitely check out https://community.atlassian.com/forums/Rovo-for-Software-Teams-Beta/gh-p/rovo-dev-ai-agents they'll know more.

ram_ofqy17

This is hopeless. Even for auth logout it is saying "│ Please check your API key and email address are correct. │"

Ram Subramaniyan

Hi Atlassian

Is this a joke, I am stuck on the auth login screen - used both powershell and cmd (windows) for several minutes now. Tried all that i can. Still the same error. I should now try to entirely remove the install or dump rovodev! The agent itself is capable when I could use it back in July but i cant get it to work again!! Changed api key, tried different ways to authenticate - no use