I have lost access and all projects

Inventus Corp.

I've lost access and all my projects. It's like I never had a Trello account. I just tried changing my email address, and now I've lost everything.

G subramanyam

Hi @Inventus Corp. welcome to the Atlassian community.

Listed are the ideal scenario's for your issue:

• Logging into the Wrong Account: You might have multiple email addresses or have previously logged in using Google or Apple ID or direct email/password), you might have accidentally created or logged into a different Trello account that doesn't have your projects!
• Board/Workspace permissions might have changed by an administrator!
• Browser issues: Try clearing cache, cookies and retry.

 

I would request to give a try with:

1. Use the "Can't log in?" or "Forgot Password?" option
2. Check for Archived or closed boards
3. Try a Different Browser or Incognito mode
4. Visit status.atlassian.com to see if Trello is experiencing any known outages or performance issues.
5. Ask your Teammate or Board Administrator to check if you're still a member of the boards/workspace.
6. Try the Trello Desktop or Mobile App