I cannot see the option to create custom fields on my new board

Question

I have a paid subscription and have always had the option to create custom fields in the past, but I have just set up a new board and the option is not available on either the cards or on the board itself.

Can anyone suggest why this option is not showing up?

Christine Harris_0qllbn · Answer

Seems that my problem related to the set up of a completely separate project on Jira and Confluence.  The set up of those two somehow took over my account in Trello and told Trello that it was a free account (so no custom fields).

I was able to get around the problem by setting up a "free" trello account and then switching to my paid trello account.

But seriously?????

Mike - Dreamsuite Consulting · Answer

Hi @Christine Harris

See below:

ACE_3v09ov · Answer

Hello @Christine Harris 
Can you take a screenshot of the back of one of your new cards and attach it here?