Kicked out of my account

Question

Hello community,

I am currently kicked out of my own account and Altassian space.

It happened because I created my account back in college, with my college e-mail address. I used Confluence to organize all my college life, personal finances, everything. And I love the app !

I graduated last year, and forgot about the e-mail thing, until Atlassian asked me to reconnect to my account, and send a code to my college e-mail address... that is now deactivated !

I don't know how to have my account and all I have in it back... I wrote to my university and they are really slow to answer, and I really need to have my datas back ! do you have a solution for me please?

I can't contact the Atlassian support because I need to be connected to my space... you see the problem haha.

Thank you for your answers !

Sarah.

Bill Sheboy · Answer

You could try emailing the community managers to learn how they might put you in contact with the Atlassian Support team to learn next steps:

communitymanagers@atlassian.com

IFERGAN · Answer

So there is nothing I can do? My university told me my college e mail is suppressed and they can’t create it back, so all my data is lost then?

Thank you for your answers and solutions

Sarah.

Bill Sheboy · Answer

When you have access to log into that email account, that should be all that is needed.

In my opinion, there is no amount of "proof" to indicate someone is the owner of the email account without login.  Showing old emails will not help.

And from what you describe, this is currently a free license account.  Again, you cannot upgrade that to a paid license unless you can log into it.