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Looking to find out where to report bugs and find fixes for rovo dev cli

Vuchuog

Hi,

I would like to find out the correct place (if this is not it) in order to report things and also see if fixes have been found for rovo dev agent cli.

I am having issues with the rovo dev cli, I think I encountered a bug when doing /prune. I now cant use it and I also have no idea how to reset it. It tells me "An unexpected error has occured. Exiting" whenever I run it now that I did /prune.

Some things i tried:

I restarted my pc

I have restarted my terminal

I have given it time to fix itself... (LOL)

Now I am just a bit lost on what to do. Thought id report it and see if there was a fix but not sure where.

Screenshot 2025-06-16 074503.png

Accepted answers

Rebekka Heilmann (viadee)

Hi @Vuchuog and welcome to the Community,

this is not the worst place to start. I can't help you with the problem myself but there are plenty of people on here that might.

Another place to look would be the Developer Community as it tends to be more techy: The Atlassian Developer Community

Also, if you have a paid license, you can contact the Atlassian Support and they usually find the right people to talk to: Atlassian Support

Alexander Meci

Ran into the same problem myself.

All you have to do is go to where your sessions folder is located. For me on windows it was /Users/myname/.rovodev./sessions. then delete the session folder where you typed /prune.

My guess on why this happens is when the /prune command is typed the context becomes corrupted and when trying to restart and gain the context it crashes.

All comments

Rebekka Heilmann (viadee)

Hi @Vuchuog and welcome to the Community,

this is not the worst place to start. I can't help you with the problem myself but there are plenty of people on here that might.

Another place to look would be the Developer Community as it tends to be more techy: The Atlassian Developer Community

Also, if you have a paid license, you can contact the Atlassian Support and they usually find the right people to talk to: Atlassian Support

Alexander Meci

Dr Valeri Colon (Connect Centric)

Hi @Vuchuog — thanks for sharing this, and welcome to the community! 👋 You’re definitely not alone in running into quirks with the Rovo Dev CLI (I think it’s still in beta).

Join the developer community and submit a support ticket as @Rebekka Heilmann _viadee_ mentioned.

and as @Alexander Meci mentioned that /prune command may have corrupted local state—unfortunately, there isn’t yet a documented reset command. In the meantime, try manually clearing any .rovo or temp config/cache folders under your user directory, or reinstalling the CLI if possible.

David_tydtuf

I love you I've been trying to figure this out for a good while now

I_ Pick L0X

It actually gets deleted entirely, or replaced with an empty file...
I can not use the prune command at all on win11 Powershell 7.5.2, it breaks it every time, deletes the context and I have to go to the sessions folder and delete the session...

Log has a warning in it:
2025-06-28 22:25:38.106 | WARNING | - Failed to update context tokens in the final message.
2025-06-28 22:25:38.106 | INFO | - Conversation pruned - context tokens will be updated in the next request.
2025-06-28 22:25:40.288 | ERROR | - An unexpected error occurred, exiting.
2025-06-28 22:25:42.214 | ERROR | - An unexpected error occurred, exiting.
error repeats.

mautlej

Its simple delete sessions in .rovo or .rovodev its after the unknow error loop happends you can try to manually restore and delete the empty session that might work or back them up

mautlej

By that I mean if you need some sessions that not all need to be corrupted only the one, or I hope so

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