When attempting to connect an Enterprise Account, the account is not visible.

Question

Hi there.

I keep trying to connect out Github Enterprise Cloud to our Compass Instance. While Atlassian does state that for Enterprise Server, you are meant to use webhooks, there is nothing specific about the Cloud Version.

When attempting to connect, I am taken to the "regular" login screen and am unable to connect my Enterprise account.

Has anyone found a solution to this?

Enrique Serrano Valle · Answer

@Tyler Cassar that's likely the case - if you're using your own subdomain under `ghe.com`, the GitHub Forge App wouldn't support it.

But the incoming webhook route should be able to receive activity events from a Cloud instance and calculate metrics on them.

GitHub Cloud would go on the top webhook type (not the Enterprise Server below) as the payload is different. Is that what you have tried? I believe that would route your events to a Component with a matching repository URL, even if that were a `ghe.com`.

Tyler Cassar · Answer

The only other "Jira" App we have installed right now is the one for the "Regular" Jira Work and removing this and re-attempting the steps did not seem to work.

https://github.com/marketplace/jira-software-github

Tyler Cassar · Answer

Hi @Enrique Serrano Valle , I think we've figured out what the issue is and it's a bit disappointing..

Compass for Atlassian does not currently seem to like the Data Residency Versions of Github Enterprise i.e the XYZ.ghe.com therefore we are unable to use any of the abilities on Compass to connect to our Github.

Webhooks say that the data has been delivered succesfully but nothing updates on the component itself and the other method returns a validation error as per the screenshot below..

It's a bit disappointing