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Cannot clone a repository from Github using Sourcetree, embedded git command line works perfectly.

Ross Saunders

One of our repositories in Github does not clone when using Sourcetree. We do not receive any meaningful error in Sourcetree. Other repos in the same organisation are fine, permissions seem fine on github. This is happening on multiple systems in our organisation. We also get an error for "templates not found" but this does not seem to affect other repos. Using SourceTree 1.7.0.32509 and some earlier versions from December.

error.png

Using the same command in the git embedded commandline from Appdata\local\atlassian\sourcetree\git_local\cmd\ the repo pulls down correctly with no errors.

cmdline.png

Any help would be greatly appreciated, I'm wondering whether it is a bug in SourceTree but cannot seem to find any location where I can log this.

cmdline.png

error.png

Accepted answers

All comments

Seth

There are some possible solutions in answers here: https://answers.atlassian.com/questions/250260

Ross Saunders

Hi Seth, this has resolved the warning regarding the templates, but does not solve the lack of error message. Using System Git we get a bit more feedback, basically the clone fails at 73% with no actual error message.

Seth

Sounds strange. If nobody else has any helpful ideas here, you might file a bug report on jira.atlassian.com, which should get the attention of Atlassian staff. In the meantime, are you cloning often? If I was having your issue, I'd just clone via command line and move on. It's not an operation I've performed in months.