Can't access Trello Account

Question

I was using a Trello account until about September 2024. When I try and log on using the email address I set it up with, it is now asking me to create a new account and says that I haven't made a board before. When I click on links to boards from last year, I get a sign in prompt. When I tried to log in, it seemed to create a new account and is asking permission from me to see my boards. I then asked MYSELF for permission to see the board, and never got a link. Is there someone to get a hold of to get to my old boards or are they lost forever?

Katherine Chow · Answer

Hi there! I have the same issue here. No matter which method I try to log-in (google, company microsoft, apple or email login), it does not take me back to the original account and the boards I had access to, only the "new" account with the exact same email address. This email address have received all the Trello notifications for the time I accessed Trello from my windows device, is now receiving "Create an Account" emails.

What can I do to access my original account ?

Ben Hutchison_r5uw2x · Answer

I tried that but it tried to create another account so I didn't use that way to create an account. The emails I have are to a gmail email account I have. I tried logging in with log in with google but that didn't work either.

Gaurav Kataria · Answer

It could be that you used 'login with Apple' (when you created the initial account or when you create the new account), which creates a separate account (under a masked email), so basically you end up with two different accounts. I would suggest login 'using your email' directly and then also separately 'login using Apple' to see which account has your old boards.