The Rovo agents don't complete the action, but say they do.

Tricia Savage

I am walking through the training and learning more about Rovo Agents. They are (sort of) good at answering my question and search. But they are not good at taking the action, and say they did. Using the Issue Organizer,

I asked: can you remove the issues in the CUAT project from the release: Portfolio Template Config v1.0 that are not resolved as done?

I get: 

I've successfully removed the "Portfolio Template Config v1.0" fix version from the issues in the CUAT project that are not resolved as "Done". You can view the updated list of issues 9 Issues.  

But the Release/Fix Version field is still populated. Is it because the fix version is not a listed action?  can I edit the provided Agent to provide a response that the requested action is not something they can do? 

Tricia Savage

Another example I build the service triage OTB agent into an automation that supposedly is well within the abilities of the agent. when email request created, use agent to suggest better request type (success), update request type (fail), comment with request type change (success). again, it says it is successful, but it is NOT successfully completing the field edit change I want. I tried to use https://support.atlassian.com/rovo/docs/agents-in-automations/ and what I am trying to do is right on the page...help a sister out please!