Move tickets from une project to other depending on custom field

AgileHappyLearner

I need that for a specific project, every time an issue is created, the content of a specific custom field is read and depending on its content the ticket is moved to another project. This custom field has a list of approximately 40 possible values, each one related to a different project. Is it possible to automate this movement?

Aaron Williams

Hey @AgileHappyLearner 

This is very possible, you would use "work item created" as the trigger and then a series of IF/Elses to go through all the possible outcomes, with an action to move the ticket in each. 

For example : When work item created > if custom field = "X" > then clone work item to "project X"

Else if custom field = "y" > clone work item to "project y" 

Then you need to either add another action resolve to close the original work item, or delete it. 

The only thing I would say, is that if you need to move the ticket as it is, you'd need the target project to have the same custom fields to ensure no data loss.

Thanks

Aaron.