When I add someone as a creator, they are not actually being added as creators. My Jira Admins (elevated Jira site admins) can't add them, either.
What's the special secret to add my creators?
I have JPD Standard.
In the column where it's written "Product Access" Creator = Licensed, Contributor = Unlicensed. So that person need to be granted a license - and as it's something that is going to change your bill, it can be done only by site admins/org admins . User management > pick the user and give them a license (or add them to the right group)
Best Regards,HermanceSr. Product Manager @ Jira Product Discovery
This can get a bit messy - it's likely that the user isn’t part of the Product Access group with the “User (creator)” role for Jira Product Discovery. Your org admin can check this in the Products section: https://admin.atlassian.com/
Jira Product Discovery (JPD) was the first Atlassian product with a per seat licensing model, where “creators” are treated as a special user group (Jira and admins wasn't ready for that )
For more details how to handle it check:
https://community.atlassian.com/forums/Jira-Product-Discovery-articles/Read-this-if-you-re-a-site-administrator-and-just-added-Jira/ba-p/2385379
(especially loom: https://www.loom.com/share/52a340fac54c465097112c3df0e7b3f3 )
You can aslo take a look at this thred:
https://community.atlassian.com/forums/Jira-Product-Discovery/Best-Practice-to-administer-user-in-JPD/td-p/2404792
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