How to add a post from Microsoft Teams channel as an insight in JPD?

Tatiana Torset

Hello everyone,

I have a feeling that I saw a Loom with a demonstration of how to gather feedback from a Teams channel so that it becomes an insight (not a separate ticket and not a comment, but an insight) in JPD. And now I can't find it. Can someone please help me: is it me remembering it wrong or does this functionality exist? Thank you!

Tanguy Crusson

Hi Tatiana, the demos we have for that should be here, but it's on Slack, not Teams.

 

From the FAQ:

How can we use Jira Product Discovery to collect feedback from customers/users and other teams (support, sales, customer success, marketing)?

Check out this section of the Atlassian Product Discovery handbook

We have only partially tackled the job of creating a direct feedback channel between customers/users or other internal teams (sales/support/customer success/marketing) with the product team. We have plans to do more there, but for now these are the options that you can use to do that with the product today:

1. Set up a Jira Service Management queue to receive feedback from customers and internal teams (and how to set up automation rules to do it)

2. Set up a dedicated Slack channel #product-feedback to receive feedback from internal teams (also works with Teams)

3. Share JPD views with other teams and gather their feedback using fields and votes to receive feedback from internal teams

4. Do Idea intake in Jira Product Discovery, letting stakeholders creating ideas in a specific JPD project