Account is not loading, comments show me as disabled, manager has account listed as active

Question

I'm having an issue getting my Trello boards to load. I occasionally have gotten to the board I need, I left a comment on one card, the notification went to our board manager as "deleted account", but I am listed as an active member on our workspace team.

Now I cannot comment or load anything on Trello.

I've restarted the tab, tried opening in other browsers, ran computer updates and restarted computer, logged out and back in... nothing has worked. Unsure how to contact support because Atlassian keeps taking to this page so hopefully someone here can help us figure out what's going on!

So far it is ONLY my account in our team.

Sal_mqejn5 · Answer

Hi @Heather Kent! You’re welcome! As for your question, if you’re a member of a paid Workspace (Standard, Premium, or Enterprise), you can contact us by raising a support ticket at https://support.atlassian.com/contact/#/. But, if you don’t have an active subscription, the best way is to raise your question/report your problem here through the community. I hope this answers your question!

Heather Kent · Answer

Hi Sal! Thanks for the response! In the future, is this the only way to report an issue?

Sal_mqejn5 · Answer

Hi @Heather Kent! My name is Sal, and I hope you're doing well today!

We’re so sorry for all the trouble today! The issue you experienced was related to an outage we had with Trello this morning. Our engineering team has already mitigated the problem, and Trello should be back to normal.

Further details and information will be posted on our Statuspage at https://trello.status.atlassian.com.

Please let me know if I can help in any other way.

Thanks for hanging in there with us.

All the best,

The Trello Support Team