Site Admin role user doesn't have ability to suspend user

Question

I have 'Org Admin' role and have the ability to suspend users who have left the company.

My co-worker has 'Site Admin'  sees the 'Suspend User' option in the pop-up menu, but the response is 'access-denied'.

How do I give other admin staff the ability to suspend users when I'm not available?

Iain Davidson_yg75xq · Answer

nod. I agree. 
So my further question: What are the step-by-step instructions to make sure our "Site Admins" can suspend a User?

Walter Buggenhout · Answer

Hi @Iain Davidson,

If the site admin role in your organisation does not have the right permission level, that probably means you are already on the centralised user management experience.

If that is the case, you should grant your backup User Access Admin permissions. There is no such thing as a custom admin role you could create or an option to adjust permissions for these high level of organisational roles.

See this support article for more information about the different user management experiences and how to grant the right access levels to your admins.

Hope this helps!

WirkKael · Answer

It seems that the issue lies in the permissions associated with the "Site Admin" role in your Atlassian platform. Typically, the "Org Admin" role has higher-level permissions, including user suspension, while the "Site Admin" role may have more restricted access. To give other admin staff the ability to suspend users when you're unavailable, you can either review and adjust permissions to ensure that the "Site Admin" role has the necessary permissions to suspend users or assign the "Org Admin" role to your co-workers if you want them to have full control. If possible, you may also want to check for options to create a custom admin role with the necessary permissions.