Use Rovo to generate a Confluence knowledge base to link to Virtual Service Agent?

Jared Grywacheski

We're looking to use the Virtual Service Agent within our Helpdesk JSM. The problem being that we don't have a proper, fully public, knowledge base to link the VSA to. 

Will we be able to leverage Rovo to assist us with building out KB articles by scanning tickets and our other confluence articles/spaces? 

Hector Menchaca

Hello @Jared Grywacheski ,

Welcome to the Atlassian Community!

Short Answer: Yes, you can use Rovo Chat to help generate a Confluence knowledge base that links to a Virtual Service Agent by creating articles from existing tickets or other Confluence spaces.

Thanks!