Account temporarily locked due to multiple login attempts — can't access support

Kamyar Poureatesam

Hi everyone,
I'm currently locked out of my Atlassian account due to multiple login attempts in a short time. The message says:

"For security purposes, we've temporarily locked your account due to multiple login attempts within a short period of time. Please try again in a few minutes. If this issue persists, please contact Atlassian Support."

The problem is, I can’t log in to contact Atlassian Support — it requires me to be signed in, but I’m locked out.

I’ve already tried:

• Waiting 15+ minutes

• Clearing cache and cookies

• Using incognito mode

• Attempting a password reset

Nothing has worked so far.
Is there a way to unlock my account or contact support without being logged in?

Thanks in advance for any help 🙏

Hector Menchaca

Hello @Kamyar Poureatesam ,

Welcome to the Atlassian Community!

Please raise a ticket via our Billing contact form: https://www.atlassian.com/company/contact/purchasing-licensing#/

Thanks!