Lost access to trello account after email migration

Question

Dear community

I had been on a free plan on email address A. (connected to Jira too)

I changed my email address A to B in Jira.

But my company in the same time established an alias for address B, so an address C.

Now, when I log in with address C, it doesn't recognize me and my board. The same is with address A.

Because of single Sign On, I cannot proactively log in with B, it automatically maps to C.

I assume the trello account is stuck on address B, but I don't know how to change to address C.

Thanks for your help.

Bernd

Bernd S · Answer

Hi @Alex W

I just wanted to follow up, if you saw my reply and if you could help me?

Thank you and Best regards

Bernd

Bernd S · Answer

Hi Alex

Any chance, that you can help me changing the email address on my trello board to the latest one?

Thank you for your reply.

Best regards

Bernd

Bernd S · Answer

Hi Alex

Thank you for your reply.

Unfortunately they not have Trello in their suite. Could you help me to check if my board is linked to the wrong e-mail address?

The SSO works and is fixed in Jira, by making address C the Jira account email address. Under that I don't see my trello board, I assume it is linked to address B.

Best regards

Bernd