Bamboo to Jira and Confluence Application links connection failure showing network error

Question

Bamboo to Jira and Confluence Application links showing connection failure with network error as shown below. We are using Bamboo 10.2.2, Jira 10.3.5 and Confluence 9.2.3

java.net.SocketTimeoutException: Connect timed out

Charlie Misonne · Answer

A few things you can do to troubleshoot this:

Login into the Linux machine:

* ping the the IP of Confluence and Jiraping <ip address>

* perform an nslookup to the domains of Jira and Confluencenslookup confluence.example.com

* make a http request to Confluence and Jiracurl -L https://confluence.example.com

Other questions:

* Is Bamboo running as a service or do you use the startup script? Perhaps it was not started the correct way after the upgrade?
* Are the applications running on a single Linux machine or do you have a machine per application?
* Was only Bamboo's machine upgraded?
* Check the firewall. A timeout can often indicate closed ports

Jeby John · Answer

It was working perfectly before; we upgraded the OS for Bamboo from AL2 to AL2023 after that we are facing this issue...

Charlie Misonne · Answer

I'm afraid I can not answer that question since this would be very specific to your environment. Are you supposed to use a proxy? Maybe you can tak to a network admin.

Proxy environments should be located in <install-dir>/bin/seten.sh file if you are on a Linux server.
This is a related question that lists the variables to be used

Were the application links working before? Or is this a new issue?