Lost my Paid Account

Tammy Griffith

I went to log in to Trello today. I have a paid account with Trello with the email EMAIL REMOVED and I have hundreds of cards on several boards. 

Now it says I'm new and must create an Atlassian account, which I did with the same email. It says if I want real support I have to have a paid plan, which I have a bank statement saying I paid for a plan last August. 

I don't know how to access my data. Can anyone help me with this?

Thanks, Tammy

Alex W_jr9vvs

Hi @Tammy Griffith - welcome to the Community!

I've removed mention of your email from this post as this is a public forum.

I'm not seeing any paid account under the email you've shared except a paid subscription that ended in 2021. 

I've also raised a ticket with our support team for you to discuss this with them. You can find this ticket at https://support.atlassian.com/requests/TRELLO-214234/ and you'll be emailed updates.