On Call assignment support

Question

Hello,

As OpsGenie is being discontinued, I'm looking into Compass Operation for on call functionalities for multiple teams.

Some features seems to be lacking on Compass though, like assign a ticket to the on-call person (and therefore get the teams on call person)on Jira integration, and the list on call person for all teams  on the Slack integration.

Is there a way to get these integrations or do you plan to add them there?

Leandro Guida_gigm81 · Answer

Oh. I didn't see the command before because although I had set up the integration, the command only shows if I link a team to a channel.

I see the command now.

But I'm still looking for on call auto-assignment on Jira tickets.

Erik Budtke · Answer

Hey @Leandro Guida ! I'm just a lowly engineer, so I won't comment on the exact roadmap status, but I did want to follow up on your ask about the Slack integration specifically. I'll see if I can find a PM to chime in on future functionality.

The Compass Slack app did enable slash commands with our recent update to support Compass Operations. I believe the `/compass whoisoncall` command is what you're looking for in terms of listing out who is currently on-call. You can optionally add a <schedule name> argument to view a specific on-call schedule as opposed to viewing all of them.

If that command isn't exactly meeting your requirements, I'd love to hear about it so I can log a feature request in our backlog.