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Deleting a Alert triggers an notification

Tonny Petersen

Hi.

Does anyone know why a deletion of an alert triggers a notification.?
I can't seem to find anywhere, that I can specify that its only on ACK and closed it should trigger

Accepted answers

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Egor_abdi6j

Hey Tonny,
Thanks for reaching out to Atlassian Community.

I can confirm that by default, Opsgenie does not send notifications when an alert is deleted.

Best Regards,
Egor

Tonny Petersen

Thanks Egor for the reply.

That is also what I have been able to see in the documentaion.
But I do see that when i delete an Alert. Notficications are sent toward our ticking system.

But im not able to figure out why. As even the trigger we have sat up. Include deletion.

Egor_abdi6j

Hey Tonny,
Would you be able to share a screenshot of the notification to your ticketing system? Could you please provide more details of what is the integration?

Best Regards,
Egor

Tonny Petersen

I will find the infomation and post it here.

Tonny Petersen

Hi Egor.

Sorry for the very late update.

This is the post we get

And this is the rule setup

Siddhartha Mohapatra_n023ka

Hey Tonny,

Thank you for getting back to us & sharing the screenshot

Would you be able to share a screenshot of the complete alert activity log?

Thanks
Siddhartha

Tonny Petersen

I am not sure how I can find the log activity on a deleted alert.

I can only do it on a closed or opened ticket.

Siddhartha Mohapatra_n023ka

Hey Tonny,

Thank you for getting back to us. I understand we can't get the details of the closed alert. Could you please help share the name of the integration?

Thanks
Siddhartha