Hello Atlassian Support Team,
We are facing an issue in Jira Product Discovery where we need to send an automated email notification to a user stored in a custom user-type field.
However, the system does not allow selecting this field in the "To" section when configuring an email automation rule.
Attempts to use Smart Values such as:
- {{issue.customUserField.emailAddress}}
- {{issue.customUserField}}
have failed, as Jira does not return the email address.
Key details:
- The field is a standard **User field** in Jira Discovery.
- The email addresses of users are available in User Management but cannot be accessed through Automation.
- Another standard **User field** (e.g., Assignee) works fine for email sending, but this one is not listed as an option.
We need a way to send an email directly to the user stored in this field. Could you confirm if this is a known limitation? Is there an alternative method to retrieve the email address or allow this field as a recipient?
Thank you for your assistance.
Best regards, Alex
