How do I show a store / see / compare a list of insights?

Question

Hi All,

New to Jira Product Discovery, and looking for advice...

I'm heading up a UX team for a large UK retailer.

We want to collect and display a list of research findings, insights, and feedback from multiple sources (form suggestions, in app micro surveys, email surveys, user interview quotes etc...)

We then want to group these feedback items in that list into defined problems or issues in another list (or view).

So, using Jira Product Discovery I can see that you are able to create a list of the defined problems and link individual items of feedback (insights) but there seems to be no way to see a list of that feedback and therefore group things. You just have to manually add items of feedback to an issue.

The problem with that being, there is nowhere to store, see and compare insights. Only issues. You cant see what feedback is coming in frequently, or see new feedback or compare feedback against others... etc etc...

Someone has suggested this might be more of a Jira Service Management workflow but I'm not sure. Its definitely a common digital product development workflow that i have had in other tools like Productboard or A-Ha.

Any help or advice is greatly appreciated!

daniel_jones_58rpy9 · Answer

Thanks @Tanguy Crusson - It would be great if you could release a solution for this :-)

Tanguy Crusson · Answer

Hi @Faye Adams

You are correct that's a current limitation of the tool - we've optimized for the jobs of prioritization and roadmapping, not yet for feedback management. The existing "insights" feature helps with collecting data points for specific ideas. (and that's how most companies use it).

It's something for which we're exploring solutions currently though.

daniel_jones_58rpy9 · Answer

+1 for this being a current shortcoming of the platform.

@Faye Adams - The only solution I've come up with is using a checkbox to mark an idea as having user insight.

I then created a new view that filters by that checkbox and sorts the ideas by Page Type.

This allows me to see insights by page, but the same approach could be applied to problems or issues if you created a custom field called 'Issue' which was updated once the root cause is added as an insight.

Hope that helps!