cannot change account email

Question

I'm trying to change my account email to a new one

I changed the email from this link

https://id.atlassian.com/manage-profile/email

Then got this message below:

Update pending verification

We just need you to check your email ---------------------- and to verify it’s you and complete the update.

But I never got the email. Tried this 3 or 4 times over the past couple of days, but no luck

any help?

Hector Menchaca · Answer

Hello @yazwas ,

Can you please raise a ticket to us via: https://support.atlassian.com/contact/

Thanks!

Jack Brickey · Answer

Hi @yazwas , I have flagged your post for assistance.

yazwas · Answer

Hi @Jack Brickey  , I did, and its not there, I'm not getting any email from Atlassian,

I tried to change my account email to another Gmail account and also did not get the notification.

any suggestions?