Why can’t I add a new member to my Trello board?

Question

I'm trying to invite a new member to my Trello board, but the option doesn’t seem to work. The invite either doesn’t go through, or I don’t see the “Add Members” button (Read More). The board is part of a workspace, and I have admin permissions. Could this be a Trello plan limitation, a workspace setting, or something else? The user has an Atlassian account, and I’ve double-checked their email. Are there any troubleshooting steps I should follow to fix this issue? Any help would be appreciated!

Wild Fable · Answer

It could be a workspace setting or plan limitation. Try inviting the user via the workspace members page, check if the board is a template, and make sure you're using a supported browser (checkout). If that doesn't help, contact Trello support.

Ollie Guan · Answer

Hi @Knox Rose ,

The free plan now limited to 10 collaborators. Are you using the free plan?

https://support.atlassian.com/trello/docs/workspace-user-limit/