Card preview images are not loading on comment.

Tasnim Prapty

 

Erick Doerre

Hi Tasnim, welcome to the community!

To help us better understand, could you please provide us with a bit more information?

• How are these images being attached to the card description? Are they uploaded directly from your device, linked from a URL, or sourced from another platform?
• Could you share the type and size of the images you are trying to attach? Please note that Free Workspaces have a limit of 10MB per attachment.
• If you download an image to your computer and then upload it again to the card, does the preview still remain unavailable?
• When did you first notice that the image previews stopped working? Was there any recent change or update made to the board or card?
• Are those images stored in Trello?

Also - have you removed the attachments from the 'Attachments' section by any chance? Deleting them from there could cause the preview in the card description to break.

Let me know your thoughts!