BigPicture workload after reassigning ticket to another person

Question

Hi everyone,

I'm encountering an issue with BigPicture in Resource Mode. When an assignee logs time on a ticket and this ticket is later reassigned to another person, all the logged time in the resource view is attributed to the new assignee. This means that the resource leveling for past periods no longer reflects reality.

We are working in "Remaining Effort Mode", which means the remaining effort of the ticket is correctly assigned to the new assignee in the resource planning.

Has anyone experienced this issue before? Is there a workaround to ensure that the logged time remains with the original assignee, even after the ticket is reassigned?

Thanks in advance for your help!

Greetings

Christoph

Christoph Raible · Answer

Hi Joseph,

Thanks for pointing out. I also posted the question in the Appfire helpdesk. Perhaps the community here can also provide assistance?

Greetings

Christoph

Joseph Chung Yin · Answer

@Christoph Raible

Welcome to the community.  BigPicture is a third party add-on owned by vendor Appfire.  It is the recommendation for you to contact the vendor directly for technical issue support.  Here is the helpdesk for Appfire -

https://appfire.atlassian.net/servicedesk/customer/portal/42/user/login?destination=portal%2F42

Hope this helps and Sorry.

Best, Joseph Chung Yin