I need to find out how to escalate an alert to another team. The other team will have a schedule rotation and the person on call should be able to view the alert is assigned to their team.
Hi @Fekade Senbeta ,This is Shashwat from Opsgenie support and here to help! You can configure the other teams' schedule as an escalation rule condition.This escalation rule will notify the other team's on-call schedule person as in the below example screenshot:Reference help documents:https://support.atlassian.com/opsgenie/docs/how-do-escalations-work-in-opsgenie/https://community.atlassian.com/t5/Opsgenie-articles/A-deep-dive-on-Routing-Rules/ba-p/1330474Best,Shashwat
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