nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can't receive Emails from Atlassian, Login Code never arrives

Charles_f57mzc

Hello, i can't login to my other account.
(i created this account to create a support ticket)

It says it sends a code to my email, but the email never arrives.

My Bitbucket repo page is
bitbucket.org GnomeEU

Is my email account on suppression list maybe?

Cheers

Accepted answers

Valerie Knapp_dpp5c6

Hey @Charles , welcome to the Atlassian Community and thanks for your post.

I've escalated it to the support team to Atlassian.

Hopefully they can help you out.

Cheers

Upasna Bassi

Atlassian Support can unblock that for you. Happened with me also.

Diego Peligrinelli

Hello, I have the same problem reported here by other users. I log in with my email and password and am asked to enter a code that should arrive in the email, but the code never arrives.
My registered email is <TRIMMED BY SUPPORT>

All comments

Valerie Knapp_dpp5c6

Hey @Charles , welcome to the Atlassian Community and thanks for your post.

I've escalated it to the support team to Atlassian.

Hopefully they can help you out.

Cheers

Upasna Bassi

Atlassian Support can unblock that for you. Happened with me also.

Charles_f57mzc

Thank you, i tried again today, and today the emails arrive again.
Maybe they fixed something.

Cheers

jhonny Medina

Hi @Valerie Knapp , I have a similar problem, and nobody answers me, I need to renew my licenses, because they expire on the 15th, and I have no response from support, could you please help me.
This is the Link where I generated the question https://community.atlassian.com/t5/Atlassian-Account-questions/I-do-not-receive-the-password-recovery-email/qaq-p/2943342

Diego Peligrinelli

Augusto Lisboa

Hi, Diego! I've unsuppressed it for you.

Let me know if you can receive emails now.

Diego Peligrinelli

Hello Augusto Lisboa, thank you for the quick response.

Unfortunately I still don't receive emails, is there something I need to do?

Augusto Lisboa

Emails are now showing delivered on our side. Can you please double-check the SPAM/Trash box?

sonercoskun

Hi @Valerie Knapp ,
I have the same problem with my company account.This is my personal account just to ask a question since I cannot login my other account.

After our company moving from gmail to outlook I am not able to login my account.When I try to login it is asking me to enter OTP from email but email never arrives in my mailbox.
And when I try to recover my account also not getting any emails from Atlassian side.
I need help on the matter.

sonerc@evam.com

Thanks in advance

Nozze _ Delizie

Hi @Valerie Knapp ,
I have the same problem with my company account Nozze & Delizie.This is my personal account just to ask a question since I cannot login my other account.

When I try to login it is asking me to enter OTP from email but email never arrives in my mailbox.
And when I try to recover my account also not getting any emails from Atlassian side.
I need help on the matter.

My professional email is valentina@nozzeedelizie.it

Could you please help me?

Thank you in advance.

Augusto Lisboa

Hi!

Checking your logs, I’ve noticed the email was delayed on the mail server side, but delivered after a few hours.

Augusto Lisboa

Hi, Nozze!

The emails are showing as delivered on our side. Can you please check your Trash/Spam box?

If you aren’t able to find it, please contact your mail server admins for further troubleshooting.

alex_h00

@Augusto Lisboa I have the exact same problem too, I can't use any atlassian products on my phone because they all claim to send verification emails which never arrive. Presumably that means my email address is blocked on your side for some reason:

harrison_alex@hotmail.com

please unblock or advise what else I can do?

Cheers,

Alex

권대표

I have exactly the same problem.

I've spent many days to solve this problem but I couldn't

developer@intermindco.com

please unblock this email to receive verification email.

now I've checked everything I can but Atlassian doesn't send the mail.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

account-identity