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Two-step verification is preventing me to login to my account

BRIAN PANG_xm9qx1

Two-step verification is preventing me from logging in to my account.

I need the two-step verification disabled and redo the two-step setup.

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Anahit Sukiasyan

Dear @BRIAN PANG

If you're unable to access your account due to issues with two-step verification (like not receiving codes or losing access to the authenticator app), you can only follow these steps I guess:

a. Contact Jira Support.

b. Use Backup Codes (If You Have Them):

If you previously saved backup codes when setting up two-step verification, you can use them to log in. The backup codes are one-time use and can be found in your two-step verification settings.