Not receiving verification emails.

Question

Hi!

Despite trying several times, I am not receiving any verification email to my registered Trello email:

014f372d@opayq.com

I have never had a problem until now and have even received Trello emails up to the middle of 2022.  I am posting this from a different email, which is my Gmail account. I believe that 014f372d@opayq.com  is being blocked by Atlassian as a new security measure. I have checked my spam folder but there is nothing. I have never used an authenticator for Trello as well.

Thanks for any endoal help in advance!

* Ducato

Alisson Sartor · Answer

Hello

I now see that the emails are failing with a 550-REJECTED error returned from the email service. Can you add the following IPs to the allow list to help mitigate this?

192.174.81.97
192.174.81.101
192.174.81.103

Kind Regards
Alisson
Trello Team

DM_7znkn3 · Answer

Hi, Allison!

Thank you for getting back! I did not receive your password reset at the email mentioned, so I believe that Atlassian is blocking that email address.

In the meantime, I have found a workaround by creating a new Trello account. Fortunately, on my old phone, my Trello account on the Trello app was still working, so I was able to copy on the desktop of my computer the information to the new account. Even this step wasn't easy because the old Trello app apparently was blocked from sharing.

I'm pretty sure that Atlassian is blocking my email because the last Trello email I received was in mid-2022 and up until then I was constantly receiving emails from Trello.

In any case, I appreciate the effort on your part.

Ducato

Alisson Sartor · Answer

Hello, Ducato

Welcome to the community

I sent you a password reset for the email you mentioned, can you check if you received and can log on the account now?

Kind Regards