Problems installing SourceTree

Question

hi,

I get the following error when trying to install sourcetree (seel below)

Any help would be appreciated.

Cheers

Tony

PLATFORM VERSION INFO
    Windows             : 6.1.7601.65536 (Win32NT)
    Common Language Runtime     : 4.0.30319.17929
    System.Deployment.dll         : 4.0.30319.17929 built by: FX45RTMREL
    clr.dll             : 4.0.30319.17929 built by: FX45RTMREL
    dfdll.dll             : 4.0.30319.17929 built by: FX45RTMREL

SOURCES
    Deployment url            : http://downloads.atlassian.com/software/sourcetree/windows/SourceTree.application

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of http://downloads.atlassian.com/software/sourcetree/windows/SourceTree.application resulted in exception. Following failure messages were detected:
        + Lock timeout exception.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [3/04/2013 6:41:08 PM] : Activation of http://downloads.atlassian.com/software/sourcetree/windows/SourceTree.application has started.

ERROR DETAILS
    Following errors were detected during this operation.
    * [3/04/2013 6:43:08 PM] System.Deployment.Application.DeploymentException (LockTimeout)
        - Lock timeout exception.
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.LockedFile.AcquireLock(String path, TimeSpan timeout, Boolean writer)
            at System.Deployment.Application.SubscriptionStore..ctor(String deployPath, String tempPath, ComponentStoreType storeType)
            at System.Deployment.Application.SubscriptionStore.get_CurrentUser()
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

Tony_Goyarzu · Answer

Yes it turned out to be something to do with my pc and my user rights.

Thanks a million for your help.

stevestreeting · Answer

That sounds like the installer was waiting for a lock on a shared resource, like the ClickOnce install directory or something like that. Did you have anything else running that might have been doing this, like another installer or  upgrader?

If you can't track it down I'd recommend trying the installer again just after a reboot.