Custom Webhooks respond with "We could not create the event because the event source is not found"

Question

I've been added to the custom webhook beta and been trying to set them up.

However, I've hit a bit of a roadblock, when ever I post the information to the webhook it fails with:

The webhook could not be processed: Error calling createEvent in graphql gateway. Error(s): We could not create the event because the event source is not found. Please check that the external event source ID and the type of event being submitted match the event source.If a Forge App ID was used during event source creation, please also check you are using the same Forge App ID when accessing the event source.

Has anyone hit this before have I missed a simple configuration issue?

The message to me suggests that the webhook event source isn't correct but you don't set that, I assume that's inside the webhook code.

My payload is pretty much a 1:1 mapping to the fields needed and I pass the componentId, no mappings etc.

Any advice from other people in the community?

Patrick Brady_7bfbzy · Answer

As a side note, if anyone else is interested in trying out this feature, let us know by following the instructions here https://community.atlassian.com/t5/Compass-articles/Looking-for-beta-testers-Custom-Incoming-Webhook-and-Deployment/ba-p/2870446

Patrick Brady_7bfbzy · Answer

Ok, my team has deployed the fix and you should be good to try to send an event to that component again via custom webhooks! Please let me know if you are still experiencing issues.

Patrick Brady_7bfbzy · Answer

Gotcha, I took a look at the logs, and I think I have identified a bug on our end. The handling code was not creating the custom webhooks event source since one of the same event type was already attached to the component, even though it was from a different tool. Im going to work on fixing that logic now.

In the meantime, could you try out sending events to a different component without existing event sources? I suspect that will succeed, but just want to be sure I have identified the issue correctly while I work on the fix.

Thank you for your patience and for trying out this new feature! Ill let you know when the fix is live in the next day or so.

Patrick