How do I delete unused sites or organizations?

Question

When managing my organization, multiple accounts are displayed, which creates confusion when selecting a product. Currently,

I have 3 sites and cannot find a way to delete, deactivate, or hide the ones I am not currently using.

After exploring some options, I found the set of existing accounts in the billing section, but I cannot find a way to delete or deactivate them either.

When I check one of these accounts, I find that there is a product associated with a domain linked to another account (which I also manage).

Could you help me on how to clean up these accounts and make product management easier? Or centralize management in just one account?

Seng Pang_m38x6c · Answer

Hi @Jaime Marín

It is only possible to delete a site if we are the org-admin.

1) If we are the org-admin

- Start by canceling subscriptions

- Then it will take a couple of days for confirmation before the final deletion

2) If we are not the org-admin

- We had to be removed from the site by the org-admin

- Contact the org-admin for removal process

Kristian Klima_gtcuat · Answer

Hi @Jaime Marín and welcome to the Community.

Those are sites that you have access to (but may not necessarily be able to manage).

For example, I see three other orgs' icons because I used my Atlassian login to access JSM of app vendors or was invited to participate as a guest.

My team-mates do not see them - because they never accessed them.

Basically, you'd have to remove yourself from those accounts to make them disappear.