Some customers have been facing performance problems over the past couple of days.
Symptoms include:
- The UI freezes for a few seconds when opening ideas or switching between different ideas
- When closing the right sidebar with an idea, it may take a few seconds before being able to interact with fields on the view
We have found the root cause of the problem and implemented a fix - something was making the CPU shoot up to 100% for a bit - but it make take a bit more time before it reaches production. We're on it!
We apologize for the inconvenience.
Update on 9 December:
The issue should be fixed now.
Update on 6 December:
The fix has made its way to production but not yet released on some AWS regions. We expect it to be fully rolled out by Monday.
Update on 5 December:
we've been working on this for the past couple of days and found the root cause for this behaviour. Ironically, it was linked to a new library we're using to track UI performance metrics across Jira 🤨
Today's update:
- Most of JPD should be back to normal between today and tomorrow
- With the exception of the status field which may still play up and now we're focusing on that. The screen may still hang a bit when you try to update its value
- While investigating all this we identified areas where we can improve performance further (the app gets re-rendered fully on some operations instead of changing just a part of the screen). We will fix that.
