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I sent an email to change the accounts, but I haven't received any response

IT Infra팀

Before changing the accounts, I sent an email, but it has not been received.
I also manage the mail server, but there is no record of the emails being received on our mail server.
The recipient email addresses are [Email] and [Email]
Please check.

[Trimmed by Atlassian Team]

Accepted answers

Augusto Lisboa

Hi Team!

I've just taken a look at both account data and it looks like there was a suppression in their email address. A suppression is a kind of block that we create once one of our emails is rejected to avoid that we keep sending unwanted emails to our users.

Having that said, I went ahead and removed this suppression from those emails address and this should allow you to receive Trello emails.

All comments

Augusto Lisboa

Hi Team!

Having that said, I went ahead and removed this suppression from those emails address and this should allow you to receive Trello emails.

IT Infra팀

Please lift the suppression on the two accounts listed below as well. --> [Trimmed by Atlassian Team]

Augusto Lisboa

Sure! I've removed the suppression and also edited your messages to remove the emails addresses from public view.

IT Infra팀

Please lift the suppression on the account below as well. --> [Trimmed]

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