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Seeking feedback on Rovo & Atlassian Intelligence usage metrics

Kevin Pichardo-Cedillo

Hey! I'm Kevin, a product manager at Atlassian.

My team and I are interested in discovering which usage insights your organization would find most valuable for Atlassian Intelligence and Rovo (our latest AI product).

Here are some design concept for your consideration:

Could you please tell us your thoughts on these charts:

Why and how they would be useful to you?
What would make them more useful?

Also, let us know if you'd be willing for us to contact you about your responses.

Really looking forward to reading your feedback and appreciate your time!

Many thanks,

Kevin

Comments

Karine VANEL_3f7qe7

Hi @Kevin Pichardo-Cedillo ,
This is really interesting because as part of monitoring compliance (IA Act) at the company level we actually have data on usage indicators.

If we don't have these dashboards, we may have to disable this IA feature when it comes into effect.

Gavad Khan _PS_

In my view, the following AI & Rovo usage metrics data should be available to customers:

Which user used which feature & when/timestamp?
Rovo data extraction from external integrations (i.e. SharePoint, etc.)

The preferred interface to expose this data would be

Organisation admin UI
Organisation admin REST APIs
Atlassian Analytics

Andrei Tuch

What I would like to see as an org/site admin:

1) A log of users' conversations with Rovo, so I could get an idea of whether users are getting their questions answered meaningfully (and maybe do some user trainings based on the findings);

2) Metrics and logs of the feedback submitted by users on Rovo responses - the thumbs-up and thumbs-down buttons. This is currently going directly to Atlassian, but I would love to also see these metrics for my sites, to have an idea of user satisfaction and friction points with Rovo.

Kevin Pichardo-Cedillo

Hi @Karine VANEL , @Gavad Khan _PS_ , and @Andrei Tuch !

Thank you for providing insights into this stream of work. The team is currently investigating this space further, and we'd love to chat with you.

Please feel free to book at time with us here.

Cheers!