Verification emails not received

Question

Hello dear Community and/or Support,

I'm not receiving any verification emails when I try the two-step verification for my atlassian account to access my trello boards with the mailadress: wegener@denkverstaerker.de

So far, I tried the "resend verification code" option as well als the recovery link. I am able to log into other Accounts of mine on Atlassian (like the one right now). Also, i checked the Spam.

Could you please kindly take a look?

Thanks

Nico

Andy Heinzer · Answer

Hi @Nico Wegener

The logs I can see show that messages sent to that address are being bounced by your SMTP server with an error of:

550 5.7.1 Command rejected

I reached out to my internal mail team, they suggested that this is likely a misconfiguration of the mail server settings on the destination mail server.   I was seeking to understand if this is something our team can fix from our side, but the initial response I got was that was unlikely if this is affecting just this single user/domain.

For next steps I'd recommend reaching out to your mail administrator.

Andy Heinzer · Answer

ah, thanks for checking.  Let me reach out to my internal mail team for more help here.  Seems like there is a different problem at hand here.

Nico Wegener · Answer

Hello @Andy Heinzer

unfortunately, that didn`t worked and i still get no verification email. Are there any other options?